Affected services:

  • Shared Hosting
  • Dedicated Servers

Routing issue affecting hosting services

Opened on Saturday 16th November 2019, last updated

Resolved — We're pleased to report that the majority of services were restored at approximately 23:30. In light of the issue seen this evening we have made the decision to progress immediately with the physical replacement of some parts of our core network, rather than scheduling this work over the coming weeks as had been planned. The hardware replacement is on the advice of the core network hardware vendor following the issue seen on 30th October 2019, and should eliminate what they believe is the root cause. As such you may some routing changes and periods of intermittent service whilst this work is carried out over the next few hours. We apologise for any inconvenience caused.

Posted by Support

Investigating — The majority of services have been restored, although some instability is still being seen on some parts of the network and work is ongoing to stabilise that.

Posted by Support

Investigating — Engineers are still working to restore normal service, we apologise for the inconvenience caused.

Posted by Support

Investigating — We're investigating a routing issue affecting access to some shared and dedicated servers in one of our data centres. Engineers are working to restore normal service.

Posted by Support