Affected services:

  • Voice over IP (VoIP)

VoIP Outage

Opened on Friday 13th July 2018, last updated

Resolved — Normal service was restored as of 18:00. Analysis of the cause is ongoing but has been tracked back to a routing issue within a transit provider to our core network. Further information will be made available once analysis has completed. We apologise for any inconvenience caused by this outage.

Posted by Support

Identified — The cause of this outage is believed to be a failed core router in Telehouse London which forms part of the VoIP platform. Engineers are working to remove this failed device from the network and expect to have service restored within 30 minutes.

Posted by Support

Investigating — We're aware of an issue affecting VoIP services at this time, engineers are currently investigating and we'll post an update shortly.

Posted by Support